Refund Policy

Thank you for shopping with Shev’s Unique Flawless. We want you to love your beauty products. Please read our refund and returns policy carefully before making a purchase.

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Return Eligibility

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Because we sell cosmetics and hair care products, health and hygiene are very important. For this reason:

• We generally do not accept returns for opened, used, or tested products.

• To be eligible for a return in most cases, items must be:

  • Unopened

  • Unused

  • In their original packaging and condition

  • Purchased directly from our website with proof of purchase

If a product arrives damaged, defective, or incorrect, please contact us right away so we can review your case.

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Time Limits for Returns

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• You must contact us within 7 days of receiving your order to request a return or report a problem.

• If more than 7 days have passed since delivery, we may not be able to offer a refund, return, or exchange.

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Condition of Items

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To qualify for a return (where allowed):

• The item must be in the same condition that you received it.

• It must be unopened and unused with all original seals, labels, and packaging.

• We may request clear photos of the product and packaging before approving a return.

If a returned item is not in acceptable condition, we may refuse the return or offer only a partial refund or store credit, at our discretion.

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Non-Refundable & Non-Returnable Items

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The following items are generally non-refundable and non-returnable:

• Opened or used cosmetics and hair care products

• Items marked “final sale” or “non-refundable” at the time of purchase

• Gift cards or digital products

• Any items returned after the allowed time frame

For health and safety reasons, we reserve the right to refuse returns on products that appear used or tampered with.

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Refunds vs Store Credit

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Where a return is approved:

• We may offer either a refund to your original payment method or a store credit (gift card or coupon) to use on future purchases.

• The type of compensation (refund or store credit) will depend on the situation and our current policy.

Shipping fees paid on the original order are usually non-refundable, unless the return is due to our error (for example, if you received the wrong item).

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Exchanges

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We may offer an exchange instead of a refund in certain cases, such as:

• You received a damaged or defective product

• You received the wrong item

Exchanges are subject to product availability. If the item is no longer available, we may offer an alternative product or a refund/store credit.

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Return Shipping Costs

• If the return is due to our error (wrong item sent, damaged or defective on arrival), we may cover or reimburse reasonable return shipping costs, depending on the case.

• If you change your mind or no longer want the product, you are usually responsible for all return shipping costs.

We recommend using a trackable shipping service when returning items, as we are not responsible for items lost during return shipping.

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How to Start a Return

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To request a return, refund, or exchange:

1. Contact us within 7 days of delivery.

2. Provide your order number, full name, and clear photos of the product and packaging (if damaged/defective).

3. Wait for our instructions and approval before sending any items back.

Please do not return any products without contacting us first. Unapproved returns may not be processed.

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Inspection & Approval

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Once we receive your returned item:

• We will inspect it to confirm its condition and the reason for return.

• We will notify you by email or message whether your return has been approved or rejected.

• If approved, we will inform you whether you will receive a refund, store credit, or exchange.

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Refund Processing Time

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If your refund is approved:

• We will process it within a reasonable time frame, usually within 7–14 business days.

• Refunds are issued in Canadian Dollars (CAD) to the original method of payment, where possible.

• Your bank or payment provider may need additional time to post the refund to your account.

If you have not received your refund after the stated period, please contact your bank or payment provider first, then contact us for further assistance.

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Contact Us

If you have any questions about this Refund & Returns Policy or need help with an order, please contact us:

• Email: shevelleford8@gmail.com

• Phone: +1 437-335-2430

• WhatsApp: +1 437-335-2430

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